Terms and Conditions of provision of electronic services and of eTutor

I. General information

These Terms and Conditions set out the rules for the use of the eTutor Website and the mobile applications linked to the eTutor Website, as well as the rules for the provision of electronic services.
The Users of the eTutor Website and the mobile applications linked to it shall be obliged to comply with the provisions of these Terms and Conditions.
The content of the Terms and Conditions is available at https://en.etutor.pl/terms-and-conditions/
The content of the Privacy Policy for the users is available at https://en.etutor.pl/terms-and-conditions/privacy-policy/ The Privacy Policy shall constitute Appendix No. 1 to these Terms and Conditions.
The owner of the eTutor Website and the entity providing the electronic services (hereinafter referred to as the Services Provider) to the Users, of which also the entities concluding the agreements with the Ordering Parties, is:: LangMedia sp. z o.o., a limited liability company with its registered office in Wrocław , at the following address: ul. Rapackiego 5, 53-021 Wrocław, Tax Identification Number (NIP): 6711762204, Statistical Number (REGON): 320522802, registered under the entry into the National Court Register (KRS) No. 0000306795 (the 6th Commercial Division of the National Court Register at the District Court for Wrocław-Fabryczna), initial capital PLN 113,400.00.
During the registration of the account, the User should read the content of the Terms and Conditions and the Privacy Policy.
The minor Users who are 13 years of age or older and wish to register on the Website should read the Terms and Conditions and the Privacy Policy together with their parent or legal guardian.

II. Definitions

The terms capitalised in these Terms and Conditions shall have the following meaning:

Platform, eTutor Website, eTutor, Website – platforma e-learningowa przeznaczona do nauki an e-learning platform for learning foreign languages available at https://en.etutor.pl/, with the access to it granted after the conclusion of an agreement with the Ordering Party for its use by the Users, or with the access to it granted after the creation of an account on the Website by the User,
Mobile Applications – he applications to be installed on the Users’ mobile devices which provide the access to the Platform and the possibility to manage the User account, and which are made available to the Users free of charge,
Terms and Conditions – these Terms and Conditions,
Consumer - natural person concluding a legal transaction with an entrepreneur (the Service Provider) that is not directly related to their business or professional activity,
Entrepreneur with Consumer Rights – a natural person concluding an agreement directly related to their business activity when the content of the said agreement states that for them, it is not of a professional nature arising in particular from the object of the business activity performed by them,
User - a natural person who is at least 13 years of age and who uses eTutor or mobile applications. In the case of the Users who are under 18 years of age, the person representing the User is their parent or legal guardian who has full custody over the User,
Privileged User – a User who is granted additional rights on the Website, such as access to the group management panel on the eTutor Website. The scope of these privileges is defined in the cooperation agreement with the Ordering Party, and the access to them is possible after prior authorisation by an SMS code sent to the User by the Service Provider. For this purpose, it is necessary for the User to specify the telephone number which can be used for sending the codes to verify the person using it,
Agreement - an agreement for the provision of electronic services selected by the User concluded by the Service Provider and the User and which is concluded at a distance,
Cooperation Agreement – an agreement including the agreement on provision of electronic services, which is concluded by and between the Ordering Party and the Service Provider which authorises the Ordering Party to provide access to eTutor and the mobile applications linked to it to the persons (Users) specified by the Ordering Party, and which also defines the rules of access to the eTutor Website by the Users specified by the Ordering Party, and which are financed by the Ordering Party,
Service – a service of access to the digital content or the digital services on the eTutor Website or in mobile applications with its type and scope specified in the agreement with the User, or in the case of concluding the cooperation agreement – with the Ordering Party,
Ordering Party – an entity that has concluded a cooperation agreement with the Service Provider for the provision of electronic services providing the access to the eTutor Website for the Users who are: Employees, Associates of the Ordering Party or other persons whom the Ordering Party – with the consent of the Service Provider – has enabled to use the eTutor Platform within the scope and in compliance with the rules specified in the cooperation agreement,
Account – an individual account assigned to the User on the Platform and available after registration which enables the User to use the Platform,
Registration – the process of creating a User Account which takes place after the User has filled in the personal data provided in the form available at https://en.etutor.pl/ or in the mobile applications (first name, surname, e-mail address) and has created a login and password,
Login – an individual User name created by the User upon the registration which enables the User to log into the Website,
Password – an individual sequence of digits, numbers and special characters created by the User which is entered by the User during registration and enablesthe User to log into the Website,
Platform Basic Functions – the functions of the Website available – free of charge – to each User who creates an account, such as having an account on the Website, access to lessons from the first topic at each level of proficiency, the possibility to perform the maximum of 500revisions, limited access to selected language games,
Online Course with a Teacher – an additional paid Service offering a series of online educational classes with a Teacher, with the use of the materials available on the eTutor Platform in the form of individual or group classes
Teacher - a teacher of Polish nationality who teaches a foreign language and who is a person authorised and delegated to provide the service consisting in giving educational classes in the form of an Online Course, and who is granted the additional rights on the eTutor Website such as the possibility of assigning and checking the tasks performed by the User and the access to the User’s statistics on the Website,
GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
Electronic Services – the services provided by the Service Provider to the Users via the Platform consisting in giving the possibility of accessing the e-learning platform
Act on Consumer Rights – the act dated 30 May 2014 (consolidated text: Journal of Laws of 2023, item 2759, as amended)
Civil Code – the Act dated 23 April 1964 – The Civil Code (consolidated text: Journal of Laws of 2016, item 380, as amended).

III. Type and scope of provided services

The Service Provider offers the Users the access to the website and mobile applications to enable the Users to learn foreign languages, of which through e-learning, with the use of effective learning methods, access to online dictionaries and online courses with a Teacher.
The electronic services include:
1. free administration of an account on the Website by the User,
2. paid access to the digital services or the digital content (such as courses of selected languages, including online courses with a Teacher, examinations, tests, mobile applications) which may be paid for directly by the User or the Ordering Party on the basis of the cooperation agreement.
The detailed terms and conditions of online courses with a Teacher are defined in the course regulations or the cooperation agreement with the Ordering Party which include the duration of the course, the frequency of lessons in the course, the number of classes in the course, the price and the terms of payment, and other relevant aspects of service provision.
If the User purchases the access to a paid service on the User’s own, the price for a given paid service is provided on the page dedicated to the given service/product and is presented to the User before the User selects the given paid service. If a cooperation agreement has been concluded, this agreement regulates the price and its content is made known to the Ordering Party before its signing.
The User or the Ordering Party is provided with the information about the price, the terms of payments and the terms of withdrawal from the paid service before making each decision about using it.
When the access to the eTutor Platform results from the Cooperation Agreement concluded by and between the Service Provider and the Ordering Party, the scope of the services available to the User results from the content of the said agreement. This agreement may also specify different terms and conditions of use of the eTutor Website, terms and conditions of access to paid services, the rules of registration and the period of access to eTutor. Such terms and conditions are then made available to the User through their presentation to the User by the Ordering Party.
The rights and obligations of the User who has received the access to the eTutor Website from the Ordering Party shall be subject to the relevant provisions of the Terms and Conditions if they do not conflict with the provisions of the rules arising from the cooperation agreement which are presented to the User by the Ordering Party.

IV. Technical requirements

The use of the Platform requires the User to have a properly configured computer connected to the Internet.
The use of the majority of the Platform functionalities (with the exception of recording of oral statements in lessons and the Pronunciation Trainer [Trener Wymowy] game) is also possible with compatible mobile phones and tablets after installing the mobile application and ensuring the access to the Internet.
Full functionality of the Website is ensured when the User’s hardware and software fulfils the technical requirements described in Appendix No. 2 to these Terms and Conditions–Technical requirements.

V. User account

An account on the eTutor Website is created free of charge through the process of registration for eTutor.
By creating a new account, the User is granted the access to the basic functions of the Platform and to the functionally limited demo versions of selected courses.
In order to register for eTutor and to obtain the access to the Platform, it is necessary to provide your first name, surname, e-mail address as well as to create a login and password.
Within 7 days of creating the account, the User should activate it by clicking the activation link in the e-mail received.
If the User changes the e-mail address, the User shall inform the Service Provider about each change of the used e-mail address through updating the account details on the Website.
The User undertakes to use the account assigned to and created by them. The name of the account (login) must not be a word commonly regarded as offensive, or harming anyone’s good name. It is prohibited to use a website address, as well as the words being trademarks or possibly violating the third parties’ rights as the account name. Analogous restrictions are also applicable to the photo (avatar) assigned to the account.
By registering for eTutor, the User gives their consent that the name of their account (login) and the basic learning statistics are displayed in the User’s public profile and on other pages within the Service Provider’s websites and applications (for example, presenting the ranking of the best Users). At any time, the User shall have the right to delete their account or demand that it be deleted.
The User may add a photo, also the one including their image, to the account created by the User. By adding their photo to the profile, the User gives their consent to publishing of their image (in the form of a posted photo) on their public profile on the Website, in their comments in the Community section, and on other pages of the Service Provider’s websites and applications. At any time, the User shall have the right to delete the photo added by them to their profile. The deletion of the photo does not result in the deletion of the account but only in the deletion of the image from the User account. The deletion of the User account shall also cause the deletion of the photo.
When using their account on the Platform, the user may add friends.
The User’s first name, surname and learning statistics are visible to the persons added by the User to the User’s friends list, and in the event that the access to the eTutor Website is provided by the Ordering Party – such data may be made available to these entities in the scope specified in the cooperation agreement concluded with the Service Provider.

VI. Users’ behaviour

Any actions undertaken by the Users within the eTutor Website (also when the Website is used in mobile applications) shall be in compliance with good manners and the applicable legal regulations.
The User undertakes not to transfer any illegal content to the Website or its Users, and not to perform any actions which adversely affect the security or correctness of the operation of the Website, or harm other Users.
The User undertakes not to attempt to gain the access within the Website to the resources to which they are not entitled.
It is prohibited to use automated tools sending the data to the Service Provider’s servers or downloading the data therefrom.
The User undertakes to secure and take care of the confidential data, such as password enabling the access to the account.

VII. Security of the User account

The Service Provider shall send – to the e-mail address provided by the User – the e-mails including the information about promotions and the information about new materials on the website (only if the User has given their consent thereto), learning progress, information regarding the account.
For the User’s convenience, the electronic mails sent to the User may include the activation links which may cause automated logging into the User’s account. To guarantee the security of the account, the User shall not provide the access to such links to any other entities

VIII. Payments and pre-paid plans

Payment for courses available within the pre-paid plan
1. The payment for the selected course is made by the User in advance for a given period, in the amount in compliance with its price presented to the User before the selection of the course and the price list, or – during the validity period of the given promotion – for the reduced price agreed in the terms and conditions of the promotion.
2. When the Users purchases the courses directly from the Service Provider, the access to the paid Service shall commence when the Service provider receives the confirmation that the payment from the intermediary has been credited or, at the latest, on the next business day after the bank account is credited with the payment.
3. For individual Users, the term of pre-paid plan is counted from the date of activating the access to the service. If the User has a valid pre-paid plan for a given course at the time the service is made available, the term of the newly paid plan shall be counted from the expiry date of the previous plan.
4. After the expiry of the paid term of the pre-paid plan, the access to the content of paid course shall be blocked. The User shall not be obliged to extend the pre-paid plan for the next period or to send notifications to the Service Provider about the withdrawal from the course (unless the User has concluded a separate individually agreed agreement for the use of the eTutor platform which states otherwise).
Payments for courses available within the subscription model
1. If the Service Provider offers such a possibility, the payment for the selected course may be also made through the purchase of subscription for the selected period, in the amount in compliance with its price presented to the User before the selection of the course and the price list, or – during the validity period of the given promotion – for the reduced price agreed in the terms and conditions of the promotion.
2. The Service Provider shall notify the Users about the possibility of making payments in a different manner.
3. The access to the paid services within the subscription model shall be activated after the Service Provider receives the confirmation that the payment from the intermediary has been credited.
4. Before making the payment, the User should read the terms and conditions of the intermediaries handling the payment, in particular the terms and conditions of sale and payment and the privacy policy of that operator available at the links indicated below:
  1. PayU Terms and Conditions (for Buyers): https://static.payu.com/sites/terms/files/payu_terms_of_service_single_transaction_pl_pl.pdf
  2. Privacy Policy: https://poland.payu.com/zasady-prywatnosci-w-payu/
5. The access to paid services within the subscription model is automatically extended to the next settlement period until the withdrawal through cancellation of the subscription, and the User is informed about it upon the purchase of the subscription.
6. If the User does not withdraw from the subscription before the date of its extension in the given settlement period, the subscription shall be valid for the next settlement period complying with the subscription period purchased thus far, and the Service Provider shall be entitled to charge the fee for the next subscription period via the payment operator.
7. The User may withdraw from the subscription at any time, with the reservation that the access to the paid content of the eTutor Website is guaranteed until the end of the paid settlement period.
8. In order to withdraw from the subscription, it is necessary to log into the eTutor Website, go to the Ustawienia konta [Account Settings] tab, go to the “Subskrypcje” [Subscriptions] section and select the option “Anuluj plan” [Cancel the plan], and then follow the displayed instructions. The cancellation of the plan means the expiry of the subscription upon the lapse of the last day of the settlement period. The cancelled plan may be renewed by the User through selecting the option “Odnów subskrypcję” [Renew subscription] on page "Zakupione kursy" [Purchased courses] available in the account settings, which shall cause that the subscription shall not expire after the end of the paid period but shall be automatically prolonged and shall be active until its expiry.
Payments within the model based on cooperation agreement with the Ordering Party
1. The payment for access to the selected courses may also be made by the Ordering Party, for remuneration and in compliance with the terms and conditions specified in the cooperation agreement.
2. The activation of the access to the paid service shall take place according to the terms and conditions and deadlines specified in the cooperation agreement.
3. The user shall be informed by the Ordering Party about the terms and conditions of access to the services paid for by the Ordering Party.
Coupons and codes activating the use of the services
1. The codes activating the access to courses or other services on the Platform purchased or received free of charge from external providers (for example, the coupons purchased through group buying sites or cafeteria systems, codes included in magazines) can only be used on new User accounts.
2. A new account shall mean an account in which a course pre-paid plan or other paid service was not previously active.
3. If the coupons purchased from external partners are used, the date of using the coupon on the Service Provider’s Website shall be deemed the date of sale.
VAT invoices
1. The course prices listed on the website include VAT at the rate arising from the generally applicable provisions of the Polish law.
2. In order to receive a VAT invoice for the purchased services, it is necessary to provide the data necessary for its issue during the purchase process before making the payment or by sending it to the following e-mail address: . The invoice shall be sent by e-mail to the user’s e-mail address assigned to their account on the website, within a maximum of 5 business days of posting the payment on the User’s account.

IX. Guarantee of satisfaction and compensation for Service interruptions

The Service Provider shall make every effort to ensure that each User is satisfied with the services available on the Platform.
The Service Provider shall make every effort to ensure that the Website operates reliably. When it is necessary to carry out maintenance or modernisation works that cause an interruption in access to the services, the Service Provider shall make every effort to ensure that the time of unavailability does not exceed 8 hours at a time.
When the access to the services is interrupted or significantly hindered for more than 8 hours in total in a calendar month, the Service Provider shall be obliged to provide the compensation in the form of prolonging the term of the pre-paid plan for the purchased services by the length equal to the period of time for which these services were unavailable, rounded up to the nearest whole day.
The compensation is conditional on the notification by the User of the fact of the unavailability of the eTutor Website or a significant part thereof by the end of the calendar month following the month in which the failure occurred at the latest.
The granted guarantee shall not exclude or limit the rights of the Consumer and the entrepreneur who has the same rights as the consumer arising from the improper performance of the agreement.

X. Published content

Within the Website, the Service Provider shall provide the Users with the access to such sections as language questions and forums aimed at the exchange of information between the Users related to foreign language learning and ways of effective use of the eTutor platform.
In order to maintain order and ensure an atmosphere of mutual respect, the Service Provider reserves the right to moderate or remove the illegal content as interpreted in the Regulation of the European Parliament and of the Council on a Single Market For Digital Services (Digital Services Act) and amending Directive 2000/31/EC and prohibited content.
It is considered that the prohibited content includes the following:
1. messages that violate the law, incite hatred, promote violence or contain false information,
2. offensive messages,
3. threads that contain quarrels or personal attacks,
4. messages that damage the reputation of the website or third parties,
5. messages that include advertising, promote competitive products or contain links to external websites,
6. messages not related to the main topic of the thread in which they are posted, or incompatible with the topic of a given category,
7. messages that duplicate the content of other threads or comments,
8. requests for checking the work posted in another thread or answering a question posted in another thread,
9. messages not related to foreign language learning or the ways of using the eTutor platform.
If the aforementioned types of messages are posted, it shall be considered the violation of these Terms and Conditions.
When illegal or prohibited content is posted, it may result in blocking the possibility of publishing the content on the Website and of communicating with other Platform Users.
When the violation is repeated at least twice, the account of the given User may be blocked.
The User who does not agree with the actions undertaken by the Service Provider as described in points 5 or 6 hereinabove may submit an appeal via the Kontakt [Contact] tab. The appeal shall be answered within 7 business days.
Illegal or prohibited content may be reported by any User via the Kontakt [Contact] tab.
The prohibited and illegal content is subject to its deletion from the Website.
If it is determined that the given content does not constitute prohibited or illegal content, the reporting User shall be informed of the grounds for the decision made by the Service Provider. In such a situation, the User shall be entitled to lodge a complaint regarding the decision made by the Service Provider through its sending to the following e-mail address: .
In order to maintain order in the section of language questions and in the forum, the Service Provider also reserves the right to delete threads with outdated content (for example, concerning resolved technical problems) and private discussions between narrow groups of Users.
In compliance with Article 11 of the Digital Services Act, the Service Provider shall provide a single point of contact for the authorities of Member States, the Commission and the Digital Services Board. The notices shall be accepted in the English language and in the Polish language at the following e-mail address: .

XI. Opinion on services

The Service Provider provides the Users with the possibility of posting their opinions concerning the use of the Website directly on the website at https://en.etutor.pl/kursy-jezykowe/opinie-o-etutor.
The opinions regarding the use of the eTutor Website published by the Service Provider are verified by the Service Provider.
The Users’ opinions are verified, among others, by comparing personal data or details of cooperation with the data and information held by the Service Provider concerning the Users who have used the eTutor Website thus far, as well as by direct contact with the aforementioned person, with thanks for the opinion, or by sending a dedicated link to the User to post an opinion.
The Service Provider publishes all verified opinions, including the negative ones.

XII. Intellectual property

The information, data and materials made available to the Users on the eTutor Website and in mobile applications are protected by copyright, trademark rights, database rights or other intellectual property rights.
The content made available by the Service Provider within the paid courses may be used only by the persons who have a paid pre-paid plan or subscription for the use of a given course or who use the eTutor Website on the basis of the cooperation agreement concluded with the Ordering Party.
The persons with paid access to the paid content may print the materials from the eTutor Website for personal use, without the right to their further distribution.
The Service Provider reserves the right to periodically update the content of the offered courses, of which to modify the content of the lessons and exercises made available and to delete some elements for justified reasons related to the need to adapt the digital content or the digital service to the new technical environment, or to the increase in the number of users, or for other important operational reasons. When such a change occurs, the User or the Ordering Party (where this results from the content of the cooperation agreement) shall be informed of the change by sending them the information via e-mail.
When the change materially and adversely affects the access to or use of the digital content or the digital service by the consumer or entrepreneur with consumer rights, the consumer or entrepreneur with consumer rights may terminate the agreement without notice within 30 days of the occurrence of the change.

XIII. Term of the agreement and manner and conditions of its termination

Agreement regarding the User account operation on the eTutor Website
1. The agreement regarding the User account operation on the eTutor Website shall be concluded through the User’s registration on the Website.
2. The account operation agreement is free of charge for the User and is effective for indefinite term.
3. The User may cease to use the eTutor Website and delete the created account at any time by using an appropriate function in the Ustawienia konta [Account Settings] tab. Such a request nay be also sent to us by e-mail or by mail to the address given in the Kontakt [Contact] tab.
4. The Service Provider reserves the right:
  1. to limit the possibility of deleting the account on the User’s own in the case of Privileged Users – in this case, it may occur after prior contact with the Service Provider at the e-mail address specified in the Kontakt [Contact] tab.
  2. to block or delete the account of a User who does not comply with the rules of these Terms and Conditions,
  3. to delete the User account or part of the data within the User account if the User has not logged into the website for more than 2 years.
Agreement regarding access to paid language courses
1. The agreements regarding the access to paid language courses are concluded for a definite term, not shorter than one month, in compliance with the content of the offer selected by the User. Unless expressly stated otherwise when concluding the agreement (for example, as in the subscription model), the agreement shall not be automatically extended for the next period.
2. The access to the paid Services of the eTutor Website is blocked:
  1. when the paid pre-paid plan or subscription period expires,
  2. when the Ordering Party ceases to pay their liabilities arising from the cooperation agreement concluded with the Service Provider,
  3. when the cooperation agreement between the Service Provider and the Ordering Party is terminated,
  4. when such decision is made by the Ordering Party.

XIV. Provision of digital content and its compliance with the Agreement

The digital content shall be deemed to have been provided when the digital content or the means allowing the access to or download of the digital content has been made available to the User or to a physical or virtual device that the User has independently selected for this purpose, or when the User – or such device – has accessed it.
The User may request the Service Provider to provide the digital content or the digital service if the Service Provider fails to provide it. If the Service Provider fails to provide the digital content or the digital service immediately or within an additional period of time expressly agreed by the parties, the User may withdraw from the agreement.
The User may withdraw from the agreement without requesting the provision of the Service if:
1. the Service Provider has stated or it is clear from the circumstances that the Service Provider will not provide the Service, or
2. the parties have agreed or it is clear from the circumstances of the conclusion of the agreement that a specific deadline for the provision of the Service was of material importance for the User and the Service Provider has not provided the Service by such deadline.
The digital content or the digital service complies with the Agreement in particular if the following is in compliance with the Agreement:
1. its description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates;
2. its fitness for the specific purpose for which they are needed by the User, which purpose was notified by the User to the Service Provider at the time of the conclusion of the Agreement at the latest and which was accepted by the Service Provider.
Furthermore, the digital content or the digital service shall be considered as complying with the agreement provided that:
1. it is fit for the purposes for which the digital content or a digital service of this type is normally used, with taking into account the applicable law, technical standards or good practice;
2. it occurs in such quantity and has such characteristics, of which functionality, compatibility, availability, continuity and security, as are typical of digital content or a digital service of that kind and which the User may reasonably expect, with taking into account the nature of the digital content or the digital service and the public assurances made by the Service Provider, its legal predecessors or persons acting on its behalf, in particular in advertising or on a label, unless the Service Provider demonstrates that the Service Provider was not aware of the said public assurance and, judging reasonably, could not have been aware of it, or prior to the conclusion of the agreement, the public assurance was rectified subject to the terms and form in which the public assurance was made or in a comparable manner, or the public assurance did not influence the User’s decision to conclude the agreement
3. it is provided with the instruction manual that the User may reasonably expect to be provided;
4. it is in compliance with the trial version or announcement that was made available to the User by the Service Provider prior to the conclusion of the Agreement.
The Service Provider shall be obliged to inform the Users about updates, of which security updates, necessary for ensuring the compliance of the digital content or the digital service with the agreement, and shall provide the updates to the User for the period of time:
1. equal to the period of provision of the digital content or the digital service stipulated in the agreement which is the basis for its provision on a continuous basis, or
2. reasonably expected by the User, with taking into account the type of the digital content or the digital service and the purpose for which it is used, and the circumstances and nature of the agreement if the agreement stipulates the provision of the digital content or the digital service on a one-off basis or in parts.
If the User does not install the updates provided by the Service Provider within a reasonable period of time, the Service Provider shall not be liable for the lack of compliance of the digital content or the digital service with the agreement resulting solely from the failure to install the updates provided that:
1. the Service Provider informed the User about the update and the consequences of failure to install it;
2. the failure to install or the improper installation of the update has not resulted from the errors in the installation manual provided by the Service Provider.
The User shall be obliged to cooperate with the Service Provider to determine whether the lack of compliance of the digital service with the agreement at a specified time is due to the characteristics of the User’s digital environment.
The Service Provider’s liability for the lack of compliance of the digital content or the digital service with the agreement shall be excluded if the User – at the latest at the time of conclusion of the Agreement – was expressly informed that a specific feature of the digital content or the digital service differs from the requirements for the compliance with the Agreement and expressly and separately accepted the lack of that specific feature of the digital content or the digital service.

XV. Complaints

The User shall be entitled to file a complaint regarding the services offered by the Service Provider.
A complaint may be filed by the User via electronic mail sent to the following e-mail address: or in a written form by mail sent to the following address: LangMedia sp. z o.o., ul. Rapackiego 5, 53-021 Wrocław. The complaint should include the following:
1. first name, surname and contact data of a person filing the complaint,
2. name of the User account or e-mail address assigned to the account to which the complaint relates,
3. description of the subject matter of the complaint,
4. signature of the person filing the complaint and the date.
The Service Provider may contact the User by phone or by electronic mail (if it is necessary to examine the complaint).
The Service Provider shall examine the complaint and notify the User of the way in which it has been resolved no later than within 14 days of receiving the complaint from the User. The response to the complaint shall be submitted to the User in writing or on another durable medium.
The User may not withdraw from the Agreement if the digital content or the digital service is provided in exchange for the payment of a price and the lack of compliance of the digital content or the digital service with the Agreement is unimportant.
If the Service does not comply with the agreement, the User who is a consumer or an entrepreneur with consumer rights may demand to have it made in compliance with the agreement, or submit a notice of price reduction or withdrawal from the agreement.
The Service Provider may refuse to make the Service in compliance with the agreement if making the Service in compliance with the agreement in the manner chosen by the User is impossible or would require excessive costs to be incurred by the Service Provider.
If the Service is not in compliance with the agreement, the User may submit a notice of price reduction or withdrawal from the agreement when:
1. it is impossible to ensure its compliance with the agreement or it requires excessive costs;
2. the Service Provider has failed to make the Service in compliance with the agreement;
3. the lack of compliance with the agreement persists even though the Service Provider has attempted to make the Service in compliance with the agreement;
4. the lack of compliance with the Agreement is so significant that it justifies an immediate reduction of the price or the withdrawal from the agreement;
5. it is clear from the Service Provider’s statement or the circumstances that the Service Provider shall not make the content of the Service in compliance with the agreement within a reasonable time or without undue inconvenience to the User.
The Service Provider shall be obliged to refund the User the price due as a result of exercising the right of withdrawal or price reduction immediately, but no later than within 14 days of receiving the User’s notice of withdrawal or price reduction.

XVI. Withdrawal from the Agreement

A consumer or an entrepreneur with consumer rights who concludes an agreement at a distance or outside the premises of the enterprise may withdraw from the agreement within 14 days without giving any reasons for it.
In order to meet the withdrawal deadline, it is sufficient to send the notice in electronic form before the deadline to the following e-mail address:
The form of notice of withdrawal from the agreement is available at https://en.etutor.pl/files/tos-files/odstapienie-od-umowy.pdf. The User is not obliged to use the form of the notice.
After the right of withdrawal from the agreement is exercised, the Service Provider shall immediately send – to the Consumer or the entrepreneur with consumer rights – the acknowledgement of receipt of the notice of withdrawal to the e-mail address provided by them.
The withdrawal from the agreement shall entail the following consequences:
1. in the case of withdrawal from the agreement concluded at a distance, it shall be deemed that the agreement has not been concluded,
2. in the case of withdrawal from the agreement, the Service Provider shall immediately refund the payments made by the Consumer or the entrepreneur with consumer rights to the Consumer or the entrepreneur with consumer rights, no later than within 14 days of receiving the notice of withdrawal from the agreement.
3. The Service Provider shall refund the payment to the Consumer or the entrepreneur with consumer rights with the use of the same methods of payment that were used in the original transaction unless the Consumer or the entrepreneur with consumer rights has expressly agreed to a different solution that shall not entail any costs for them.

XVII. Learning history on the account

After the expiry of the validity of the paid access to one of the courses, the User’s learning history shall be stored for at least two years from the date of the User’s last logging into the eTutor platform. Therefore, if the User decides to order the course again during this time, the User shall be able to continue the course without losing the history of the previously covered lessons, exercises and revisions (as long as the given elements are still available within the ordered service).
he function of resetting the saved information about progress is also available. This function is available in the Ustawienia konta [Account settings] tab - https://en.etutor.pl/profile/settings.

XVIII. Final provisions

These Terms and Conditions are effective from 18 December 2024 until they are revoked.
The provisions of the Civil Code shall be applicable to all issues not provided for in these Terms and Conditions, and in the case of agreements concluded by a Consumer or an entrepreneur with consumer rights – the applicable provisions shall be those of the Act on Consumer Rights dated 30 May 2014.
The Service Provider shall be entitled to amend the Terms and Conditions. An amendment to the Terms and Conditions that is not necessary for maintaining the compliance of the provided Service with the Terms and Conditions may be made in justified cases, such as:
1. the changes in the law affecting the content of the Terms and Conditions and the need to adapt the Terms and Conditions to maintain their compliance with the law;
2. the changes resulting from the necessity to adapt the Terms and Conditions to recommendations, orders, rulings, provisions, interpretations, guidelines or decisions issued by authorised public administration bodies;
3. the improvement of the operation of the provided service and User support;
4. the changes relating to the security of the provision of the Service;
5. the activities counteracting fraudulent use of the Service;
6. the technological and functional changes to the Service;
7. the changes concerning the introduction of new, additional functions, Service options;
8. the editorial changes related to the need to correct, remove editorial errors, mistakes;
9. the changes of an administrative nature, of which the changes to identification or contact data.
Each User or the Ordering Party shall be notified of an amendment to the Terms and Conditions.
An amendment to the Terms and Conditions shall entitle the User or the Ordering Party to give 30 days’ notice of termination of the Agreement counted from the date of notifying the User or the Ordering Party of the amendment.
The User or the Ordering Party may contact the Service Provider by phone on +48 795 95 95 90, by electronic mail sent to the following e-mail address: , or in writing by mail to the following address: LangMedia sp. z o.o., ul. Rapackiego 5, 53-021 Wrocław.
The User who is a consumer or an entrepreneur with consumer rights shall be entitled to use out-of-court procedures to examine complaints or pursue claims, and the detailed information and access rules related thereto are available at the offices and on the websites of district (city) consumer right advisers, social organisations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following website addresses: https://www.uokik.gov.pl i https://www.rf.gov.pl and through the EU ODR online platform available at the website address: https://ec.europa.eu/consumers/odr.

XIX. Personal data

The controller of your personal data provided in connection with the Agreement, the cooperation agreement and the access to the service shall be: LangMedia sp. z o.o., a limited liability company with its registered office in Wrocław, at the following address: ul. Rapackiego 5, 53-021 Wrocław, Tax Identification Number (NIP): 6711762204, Statistical Number (REGON): 320522802, registered under the entry into the National Court Register (KRS) No. 0000306795 (the 6th Commercial Division of the National Court Register at the District Court for Wrocław-Fabryczna), initial capital PLN 113,400.00
The personal data shall be processed on the basis of the consent and in compliance with Article 6 (1) (a), (b), (c) and (f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter referred to as the GDPR;
The provision of the data is voluntary but necessary for the performance of the Agreement, the Cooperation Agreement and the provision of the access to the Website. The data shall be stored for the term of the Agreement, the Cooperation Agreement and, after their termination, for the period resulting from the applicable legal provisions or until the statute of limitations for mutual claims.
The voluntary withdrawal of the aforementioned consent shall not apply in cases where the User or the Ordering Party has not settled the fees for the use of the Service Provider’s services (in the case of paid services). In such a case, the consent for the complete deletion of the User’s or the Ordering Party’s personal data from the Service Provider’s database may be exercised at the moment of settlement of the balance of the User’s or the Ordering Party’s liabilities. Until the completion of the administrative activities, the Service Provider shall have the right to use the User’s or the Ordering Party’s personal data in order to perform the administrative activities described in this paragraph.
When the User or the Ordering Party gives their voluntary consent, the personal data provided in the Cooperation Agreement or during the registration on the Website may be used to present the commercial information (by electronic means) about the products and services offered by the Service Provider as well as for debt collection purposes. The aforementioned consent may be withdrawn by the User or the Ordering Party at any time in the Ustawienia Konta [Account Settings] tab (https://en.etutor.pl/profile/settings) or by sending an e-mail to the following e-mail address: ;
For the purposes of performing the Cooperation Agreement, the Ordering Party may provide the Service Provider – on the Ordering Party’s own responsibility – the data of another person with whom the Service Provider may contact for the purposes related to the performance of the Cooperation Agreement;
Everyone shall have the right to access the content of their data and to rectify or supplement it, to receive a copy of it, to object to its processing, to delete it or to restrict its processing;
The Service Provider shall guarantee the use of appropriate technical and organisational measures to ensure the security of the processed data, in particular to prevent access by unauthorised persons or its processing in violation of the law, to prevent data loss, damage or destruction.
The grounds for the processing of the aforementioned data and all other information regarding the processing of personal data by the Service Provider can be found in the Privacy Policy.

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